I may have mentioned this before in one of the many tags that I’ve done but for those who are fairly new to the blog, I’m a major tech nerd. My favorite operating systems to play with are Microsoft based software and Android operating systems. I make it a point to keep up with any and all tech news surrounding these two players.
Every year Android releases a new operating system and each operating system is named after the next letter in the alphabet as well as a sweet dessert. I’ve been following Android since it was on operating system Gingerbread back when I had a Nook Color and rooted it regularly. Rooting a device means you’re putting a new, most of the time better, operating system over the stock (default) one. Android operating systems are now up to Android Oreo and just for fun I’ll list the OS’ of the past since I’ve dabbled with them:
Ice Cream Sandwich
(I think P should be Popsicle, just saying)
Most smartphones and even tablets these days are made by manufacturers like Samsung, LG, Motorola, etc. These manufacturers make the hardware, which is the hard pieces of your phone, and versions of their own software (called the UI: user interface) on top of the Android source code. Android is open source. That means it is freely shared to anyone interested in developing new apps or UIs or whatever you want. In the past couple of years, Google has decided to make their own smart phones so that we can have the “stock Android” experience. That means there’s no skin on top of the source code. You’re getting the bare, no bloatware bones. Which is what I love.
The Google line started with the Nexus brand. My first Nexus was the tablet, the Nexus 7. It’s actually still around years later because I passed it on to my mother. Currently I have the Nexus 6P which was released back in 2015. I adore my phone, I really do. So imagine my surprise to find out that my phone has a defective battery due to a software update, specifically Nougat. I didn’t really notice it at first but it became very clear to me this past Saturday when my phone prematurely died at 48% when it wasn’t really dead.
I don’t want to say that I live for my phone but I definitely rely on it a lot especially when I’m out and about in Downtown Cleveland at 11 o’ clock at night. So I get in the car, plug the phone in, boot it up and it starts charging at 47%…. Something’s clearly wrong. My husband has the same phone and is experiencing the same issue so I asked him to do some research online to see if there’s a fix.
Turns out we aren’t the only ones with this issue and people have been contacting Google to resolve their issues and Google’s response is to give people brand new Pixel phones! I’ve had my eye on the Pixel for a while, since it’s the new “Nexus”, but it’s way out of my price range but if Google is replacing defective phones, I need to be on this train! It’s 1 o clock in the morning at this point and I have n idea if they’re even open but I try anyway because there’s a small chance!
Apparently they have 24 hour customer service because as soon as I submit the request, I get a phone call not even 5 minutes later. I explain the my situation pretending I did not read that Reddit thread. I told him all the troubleshooting I’ve done like draining the battery completely, soft reset, etc etc. Only thing I didn’t do was a factory reset because that requires backing up everything and wiping my phone which I was not ready to do unless absolutely necessary. The customer service rep asked me when I bought the phone and if I was still under warranty. I told him 2015 and no it’s way out of warranty. At this point I’m thinking, welp, that’s the end of that, at least I tried.
BUT WAIT! He says, “Let me talk to my mentor and see what I can do” Then I’m put on hold for like 10 minutes. I’m sitting here literally about to be sad that I got my hopes up when he comes back and says, “GOOD NEWS!” To use one of my favorite quotes from a book, “the universe exploded!” I am getting a brand new, 128 GB Pixel XL in exchange for my 2 year old 64 GB Nexus 6P and I’m still in shock even though I have a confirmed tracking number. I am NEVER this lucky! But I am 100% grateful to the Google gods for this one. I literally just saved $900 even though I never planned on buying the phone until it came waaay down in price. Seriously, what are the odds?
I hope you all enjoyed the geek/happy dance that I shared with you today. I know it’s kind of long so if you made it all the way through this story you’re amazing. Has anything like this ever happened to you before? Do you have super nerdy tendencies to specific products? Let me know in the comments below!