Customer Reps

Ever have to call a place to get answers and it takes about 8 times talking to multiple reps to finally get an answer?

I swear I’ve gotten the run around so many times just in the past few days. For example, I received a “final notice” in the mail about a payment for an OB visit threatening to send me to collections essentially if I didn’t pay it. Funny thing is, I paid it 2 months ago. Have a receipt to prove it and even faxed my receipt proof over to the hospital, again, 2 months ago. So the woman goes to look, checks, sees that I did that, and goes, oh well there’s a new balance on your account. Do you want to pay that now?

Um… why would I pay the next bill when they can’t even get the past bill sorted out?? I don’t know if it’s just hospitals in America but if you overpay on a hospital bill or like a student loan bill, they’ll keep your money. They won’t say oopsie, you paid too much, no. They’ll just keep the difference.

Speaking of student loans, that’s another one I recently called about. Called looking to get my monthly payment lowered cause bills are kicking my butt and I want to get caught up. So I call and a woman tells me exactly what to do in order to get my payments lowered to as little as $0 a month for a year. I do that and my April autopay payment went away. I’m thinking, yay! this is great! I have a break to spend money where I want to right? Wrong. They only postponed them for 2 months and then they resume. So I call the woman back and tell her, listen, either I get a lower payment or I don’t pay. They’re student loans. I don’t care about them. Well the last thing they want you to do is stop paying so she tries to get me to go all these other options and I had to keep reiterate what the other rep told me.

Well this pretty much led to her being nasty because I wouldn’t do what she said and she was telling me stuff that was frankly untrue. So I had to get off the phone with her ASAP before I said some things she wouldn’t like. I let that stew for about an hour and then called back and got a helpful woman who apologized for the viscious one.

I don’t get why customer service reps feel the need to get nasty with you. I get their job is to take your money most of the time but do you honestly think I’m going to want to give you my money when you give me attitude over the phone especially considering I didn’t raise my tone of voice or anything and struggled to be as polite as possible throughout my frustration? I love when reps also feel the need to spout how long they’ve been with the company and they know everything when they’re still wrong. It’s truly okay to admit when you’re wrong and put me on hold to get the right answer.

I worked customer service for many years; face to face at that! I don’t think people realize how hard it is to do everything possible almost to the point of getting on your knees and licking the customer’s boots in order to make sure they get off the phone or leave your store happy. It’s a struggle. But to be the customer and get the attitude just for pointing out that someone is feeding you misinformation?? That’s just rude and it’s sad you have to go through about 10 people to find that 1.

But at the end of the day, thank goodness for that 1.

Have you ever had bad customer rep issues? How do you normally handle it? Are you like me and keep calling back to you get the competent one? Let me know in the comments below!

28 thoughts on “Customer Reps

  1. I learned the hard way to get names. I love when I call back and say so and so told me, and they respond with, they don’t work here anymore and they never should have told you that.

    Liked by 1 person

    1. I’ve done the names thing before as well. Depends on the company. But yes, I love when you get the competent rep who is like, “I don’t know why you were told that but so and so was wrong.”

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  2. I don’t call back, I get their names(Both and a case number or ticket number) at the start and if I don’t get the right answer I escalate on the spot. If they hang up, then I call back and firmly but politely ask to speak to that rep again if not I insist on a supervisor or manager. I keep a calm firm and clear tone, never get rude but I express myself and my displeasure clearly.

    Liked by 2 people

    1. I’ve done that before and even still it depends on the supervisor cause some of them are even more vicious than the rep themselves. I’m good at being annoying so eventually someone is going to say something to please me so I stop calling back, lol.

      Liked by 1 person

  3. I once told a rep who was getting all defensive with me, “Look, the only appropriate thing for you to do right now is to apologize and try to fix this mess.” Luckily for her, she started doing that then.

    Liked by 2 people

  4. I’m all about getting the supervisor. And then the supervisor’s supervisor. I had a problem with some Dishnetwork hardware and I called. I got the typical customer service script reply along with instructions I had already performed. On to their supervisor who couldn’t understand what was happening. Eventually, I was connected to a tech person who took me on and worked through all of the issues. My hardware wasn’t playing nicely with their new software. I ended up with his phone number and email address so I could contact him directly. In the end, they bought me a new external drive (of my choice!) and sent me a new, top of the line DVR. After all was said and done…they sent me cookies! But to get to that level of exemplary service, I had to push past the first few levels. Don’t give up!

    Liked by 1 person

    1. When it comes to tech issues, I usually don’t have too big of an issue. It’s regular every day stuff like bills in the like where you get the difficult ones. Why can’t all service reps be like tech reps??

      Liked by 1 person

  5. I don’t even want to get started on what I think about customer service! Lol – still dealing with Amazon. ๐Ÿ˜” It’s really hard because in my opinion, customer service isn’t what it used to be. People don’t seem to care. Great post! ๐Ÿ˜

    Liked by 1 person

    1. Haha, I knew you’d mention Amazon. I’m so sorry for you with that one but I feel like customer service is hit or miss period. Sometimes you get a really good, knowledgeable person, and most other times you just get the one who just works there.

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  6. I will try that. Keep calling till I get a kind one. I called the mobile service provider many times in the past 2 days, all were the same. One was barely okay. They had locked my sim card. Just to unlock took them 4 days… Sighhhh… It is a constant power play with these dimwits.

    Liked by 1 person

    1. 4 days?? Wow! That’s a long time especially for something like mobile service which you relied on. I hope you told them they owe you a credit since you couldn’t use your phone for 4 days. I did that with ATT once but it was because I didn’t have any internet and they definitely credited me.

      Liked by 1 person

      1. lucky you. Nopes, they didn’t call to apologize. And Vodafone pretty much told me to FO. I don’t get any other network at home, so I am stuck
        did you check your spam folder? I have commented on other posts, I think they might be gone by now

        Liked by 1 person

        1. That sucks. I checked spam and you aren’t in there but I’m also behind on WordPress because my life is crazy busy. I usually post every weekday but if you’ve noticed, it’s been like 2 to 3 times a week cause my life is busy, lol.

          Liked by 1 person

        1. I’m good. Just busy. Preparing for baby and what not, lol. Had an appointment this morning and visited the maternity ward so I know where I’ll be in a few weeks. Stuff like that. How are you doing?

          Liked by 1 person

              1. I would have checked with you daily, but I wasn’t sure how it would be taken. when my sis was pregnant, I would call her up everyday, till she left a strict message – I will call you, don’t call me, you are waking me up – quote unquote. Hahaha after that I learnt my lesson. Also wasn’t sure what is the protocol at your end.

                Liked by 1 person

                1. Wow. That’s harsh for it being your sister. I personally don’t mind it at all, trust me. If you want to know, I’m an open book girly. Who knows, you might have some advice for me that I was not aware of previously. I’m like a sponge. I want to soak it all in; advice, emotions, all of it. ๐Ÿ™‚

                  Liked by 1 person

                  1. nahhh…It was all good fun. My sister had a difficult pregnancy and we really struggled with a lot of things. I would call her 10 times a day… hehehe and she was on strict bed rest. it was a difficult time for her. being a doctor, I knew she needed to sleep so that her body prepares itself, but being a sister, I was worried.
                    I have lots of advice but only on the medical aspects and now with my sister’s pregnancy 2 years ago, we went a bit traditional with a lot of things. that is my extent of pregnancy knowledge

                    Liked by 1 person

                    1. I see. Well so far mine has been moving quite along well enough. I’m a little over 30 weeks; so 10 to go. Only thing that’s a little troubling is I’ve developed itchy forearms and calves so they did bloodwork today to make sure nothing else is going on besides, maybe, a simple allergic reaction or it could be ppu which is something women get in their third trimester where the only cure is for the baby to be born (go figure). Other than that, it’s been a huge learning curve for me and so far, not sure I want to do this ever again, HAHAHA.

                      Liked by 1 person

                    2. haha yeah my sis tells me the same. keep your cool. try and enjoy it
                      try aloe vera gel on the itchy stuff. my sis swears by it, helped her quite a lot. I am not very sure how coconut oil helps, but for her, it did. so we preferred the topical application that any other form of treatment.

                      Liked by 1 person

  7. Yep I’ve definitely had those conversations where they go round and round and round- in fact once, a company just kept passing me through to other operators even if I was mid sentence, which as you can imagine really wound me up. I’ll definitely keep phoning (or more and more I’ll email over and over- I actually had something with one company recently that took two months to resolve by email- but I’d rather that than have a huge phone bill since it took so long!) I usually get there in the end, it just takes. so. much. persistence. (and possibly a headache at the end of it)

    Liked by 2 people

    1. Mid sentence?? That’s just rude. I’d be leaving all kinds of bad reviews about that company everywhere on the internet. I’m glad you didn’t give up. I think half they time they hope you do cause the average person does so they get super annoyed when they have to continually deal with ppl like us who are like now way til this gets solved.

      Liked by 1 person

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